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Overview

You want build a reputation management features into your application? For example, a page where users can read and react to reviews guests published for their business.

You have come to the right place. Let’s get started.

Let’s assume you want to monitor the reviews of a hotel. These are the essential steps you need to take care of.

  1. You need to activate the hotel on your Olery account, so we can capture all the reviews and provide you with access to them. This can be done via the API.
  2. You probably want the review history of the hotel, so you need to import all past reviews into your database. We provide the raw reviews and a lot of metadata in a structured format (Review Feed). We do not provide aggregated data in endpoints (e.g. for a “number of reviews per month” chart), you have to do that in your application.
  3. Then you want to get all the new reviews, so you need to check the API regularly for new or updated reviews.
  4. If are not interested in the hotel anymore, you can deactivate it. We will then stop charging our monthly property fee.

Property Lifecycle